vjll Casino Terms & Conditions

Introduction and Agreement

These Terms and Conditions ("Terms," "Agreement") constitute a legally binding agreement between you ("Player," "User," "you") and vjll Casino ("vjll," "the Platform," "we," "us," "our"), governing your access to and use of the vjll website located at vjll.club and all related services, features, games, and content offered therein.

vjll Casino is an online casino and sports betting platform operated under PAGCOR (Philippine Amusement and Gaming Corporation) regulatory authorization. vjll is licensed to provide online gaming services to eligible players located within the Philippines.

By accessing the vjll platform, registering an account, making a deposit, or placing a wager, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must cease using the vjll platform immediately.

Eligibility Requirements

To register and maintain an account on vjll Casino, you must satisfy all of the following eligibility requirements at all times:

• You must be a natural person aged 21 years or older. This is a mandatory requirement under PAGCOR's regulatory framework for online gaming in the Philippines. vjll strictly prohibits gambling by individuals under 21 years of age.
• You must be physically located within the Republic of the Philippines at the time of registration and while accessing the platform.
• You must possess legal capacity to enter into a binding contract under Philippine law.
• You must not be a resident of any jurisdiction in which online gambling is prohibited or restricted.
• You must not be a current employee, contractor, officer, or director of vjll Casino, or an immediate family member of any such person.
• You must not have been previously excluded or self-excluded from vjll or from any other PAGCOR-licensed gaming platform, unless such exclusion has formally expired.
• You must provide accurate, truthful, and current personal information during the registration process and throughout your use of the platform.

Account Registration and Know Your Customer (KYC)

Each eligible player may hold only one (1) active account on vjll Casino. The creation of multiple accounts by a single individual, whether using different identities, mobile numbers, or payment methods, is strictly prohibited and constitutes a material breach of these Terms.

During registration, you are required to provide the following information accurately:

• Full legal name as it appears on your Philippine government-issued identification document.
• Valid Philippine mobile number, which will serve as your primary account identifier and the channel for OTP security verification.
• Date of birth confirming you are 21 years of age or older.
• A secure password of your choosing meeting vjll's minimum security requirements.

KYC Verification: Prior to processing your first withdrawal, vjll is required by PAGCOR regulations to verify your identity through a Know Your Customer (KYC) process. You will be required to submit a clear copy of a valid Philippine government-issued identification document, which may include: a Philippine Identification System (PhilSys) card, a passport, a driver's license issued by the Land Transportation Office (LTO), or a Voter's ID issued by the Commission on Elections (COMELEC).

vjll reserves the right to request additional documentation at any time as part of its ongoing AML (Anti-Money Laundering) and PAGCOR compliance obligations. Failure to provide requested documentation within the specified timeframe may result in temporary account restrictions.

You are responsible for maintaining the confidentiality of your vjll account credentials. You must not share your login details with any third party. You agree to notify vjll immediately upon discovering any unauthorized access to your account by contacting the 24/7 live chat support team.

Deposits, Withdrawals, and Financial Transactions

vjll Casino facilitates financial transactions in Philippine Peso (₱) exclusively. All account balances, deposits, wagers, winnings, and withdrawals are denominated in PHP.

4.1 Deposits

vjll supports deposits via the following methods: GCash, Maya, GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. The minimum deposit amount is ₱100 for most supported methods. Deposits via e-wallets (GCash, Maya, GrabPay) are processed instantaneously. Bank transfer deposits via InstaPay may take up to one (1) hour to reflect. vjll does not charge any fees on deposits; however, third-party payment provider fees, if any, are the responsibility of the player.

4.2 Withdrawals

Withdrawal requests are processed 24 hours a day. The minimum withdrawal amount is ₱200 for e-wallet methods and ₱500 for bank transfers. GCash and Maya withdrawals typically process within 5 to 15 minutes of approval. InstaPay bank transfers typically process within 15 to 30 minutes. vjll does not add fees to player withdrawals. Completed KYC verification is a mandatory prerequisite for processing any withdrawal request.

4.3 Anti-Money Laundering Compliance

In accordance with the Republic Act No. 9160 (Anti-Money Laundering Act of the Philippines) as amended, and PAGCOR's compliance requirements, vjll is obligated to monitor financial transactions for suspicious activity. vjll reserves the right to delay or suspend withdrawals pending investigation if any transaction triggers AML review criteria. Players are required to withdraw funds using the same payment method used for deposit where technically possible (reverse withdrawal policy).

Bonuses, Promotions, and Loyalty Program

vjll Casino offers various bonuses, promotions, cashback offers, free spins, and loyalty program benefits to eligible players. All bonuses and promotions are subject to specific terms, conditions, and wagering requirements that will be communicated at the time each offer is presented.

The following general principles apply to all vjll bonuses and promotions:

• Bonuses are intended for personal recreational use only. Systematic or professional exploitation of bonus structures, including through coordinated play, arbitrage strategies, or the use of automated tools, is prohibited.
• Each promotion is available to one (1) account per player, per household address, per device, and per IP address, unless otherwise specified.
• Wagering requirements must be fulfilled before any bonus-derived funds can be withdrawn. The specific wagering multiplier applicable to each bonus will be stated in the promotion terms.
• vjll reserves the right to modify, suspend, or withdraw any bonus or promotion at any time. Changes to ongoing promotions will be communicated with reasonable notice where possible.
• vjll reserves the right to void any bonus and associated winnings if vjll reasonably believes a player has engaged in bonus abuse.

The vjll Loyalty Program operates across four tiers (Bronze, Silver, Gold, VIP) based on cumulative wagering activity. Loyalty points and tier benefits are non-transferable, have no cash value independent of the program's redemption mechanism, and may be adjusted by vjll with reasonable notice.

Gameplay Rules and Fair Gaming

All games available on the vjll platform use certified Random Number Generator (RNG) technology or live dealing procedures, as applicable, to determine outcomes. Game outcomes are independent and random. Past results do not influence future results.

Return-to-Player (RTP) percentages for slot games are determined by the individual game providers and are subject to independent audit. RTP figures represent theoretical long-term averages across all players and all sessions and do not guarantee individual player outcomes.

In the event of a technical malfunction, network interruption, or system error that affects a game round, vjll's technical logs will be used to determine the correct game state. If a game round cannot be completed due to a technical issue, the applicable wager will be returned to the player's account. vjll's determination of outcome in disputed game rounds, based on its technical records, shall be final and binding subject to the dispute resolution process outlined in Section 13.

Sports betting markets on vjll are subject to sports-specific rules governing event settlement, including rules for postponements, abandoned events, player non-participation, and other contingencies. These rules are published within the sports betting section of the vjll platform.

Prohibited Conduct

The following conduct is strictly prohibited on the vjll platform and will result in immediate account suspension and, where applicable, forfeiture of funds and reporting to PAGCOR:

• Registering more than one account, or registering using false, incomplete, or third-party identity information.
• Accessing the vjll platform while located outside the Philippines, unless permitted by applicable law.
• Using automated tools, bots, scripts, or artificial intelligence to interact with the platform, games, or betting markets.
• Engaging in collusion with other players in live casino games, poker, or any other multi-player gaming environment.
• Exploiting software bugs, errors, or glitches to gain an unfair advantage. Any winnings derived from known errors are void.
• Engaging in money laundering, structuring, or any activity designed to circumvent Philippine AML laws through vjll's payment infrastructure.
• Attempting to reverse-engineer, copy, redistribute, or commercially exploit any vjll intellectual property.
• Chargebacks or payment reversals initiated without vjll's prior written authorization. Unauthorized chargebacks will result in immediate account closure and debt recovery proceedings.
• Harassment, threatening behavior, or abusive language directed toward vjll staff or other players.

Responsible Gaming Obligations

vjll Casino is committed to providing a responsible gaming environment in full compliance with PAGCOR's responsible gaming requirements. We recognize that gambling can become problematic for some individuals, and we have implemented a range of tools to support player well-being.

The following responsible gaming tools are available to all vjll account holders:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits via their account settings. Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period.
• Session Time Limits: Players may set limits on the duration of individual gaming sessions. Notifications will be provided when session limits are approaching.
• Loss Limits: Players may set maximum loss thresholds on a daily, weekly, or monthly basis.
• Reality Checks: Periodic on-screen notifications reminding players of the duration and amount of their gaming activity.
• Cooling-Off Period: Players may request a temporary cooling-off period ranging from 24 hours to 6 weeks, during which access to gaming features will be restricted.
• Self-Exclusion: Players may request indefinite self-exclusion from the vjll platform by contacting the 24/7 support team. Self-exclusion requests are processed promptly and are difficult to reverse — a mandatory review period applies before reinstatement.

vjll is obligated under PAGCOR regulations to implement player protection protocols. If vjll's responsible gaming monitoring systems identify signs of potentially problematic gambling behavior, we reserve the right to proactively apply limits or contact the player to discuss support options.

Privacy and Data Protection

vjll Casino collects, processes, and stores personal data in accordance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and the regulations issued by the National Privacy Commission (NPC). The full details of how vjll collects, uses, and protects your personal information are set out in vjll's Privacy Policy, which forms part of this Agreement and is available at vjll.club/privacy-policy.

By creating a vjll account, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes, but is not limited to, identity verification data, financial transaction records, game activity logs, and communication records, all of which may be shared with PAGCOR and Philippine law enforcement authorities as required by law.

Intellectual Property

All content on the vjll platform, including but not limited to the vjll brand name, logo, website design, game interfaces, software, graphics, text, and data compilations ("vjll Content"), is owned by or licensed to vjll Casino and is protected by applicable intellectual property laws, including the Intellectual Property Code of the Philippines (Republic Act No. 8293).

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the vjll platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any vjll Content without vjll's prior written consent.

Limitation of Liability and Warranties

The vjll platform is provided on an "as is" and "as available" basis. While vjll makes reasonable efforts to ensure platform availability and reliability, vjll does not warrant that the platform will be uninterrupted, error-free, or free from technical issues at all times.

To the fullest extent permitted by Philippine law, vjll's total liability to any player for any claim arising out of or in connection with the use of the vjll platform shall not exceed the greater of: (a) the amount deposited by the player in the 30 days preceding the event giving rise to the claim, or (b) ₱10,000.

vjll shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or reputational harm, arising out of or in connection with platform use, even if vjll has been advised of the possibility of such damages.

vjll is not liable for losses arising from: telecommunications failures; internet connectivity issues; Force Majeure events including natural disasters, government actions, or civil unrest; third-party payment provider failures; or player error.

Account Suspension and Termination

vjll reserves the right to suspend, restrict, or permanently close any player account at its discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Reasonable suspicion of fraudulent activity, AML violations, or prohibited conduct as outlined in Section 7.
• Failure to complete KYC verification within the timeframe requested by vjll.
• Regulatory requirement or directive from PAGCOR or any other Philippine governmental authority.
• Player self-exclusion request.
• Reasonable suspicion that an account is being used by a person under 21 years of age.

Upon termination of an account for reasons other than fraud or regulatory breach, any verified funds held in the account wallet will be returned to the player via their registered payment method within a reasonable timeframe, subject to the completion of applicable AML checks. Funds associated with active bonuses or pending wagering requirements at the time of closure may be forfeited in accordance with the applicable bonus terms.

You may request voluntary account closure at any time by contacting vjll's 24/7 live chat support. Voluntary closure requests will be processed promptly, and verified account balances will be refunded.

Dispute Resolution

In the event of a dispute regarding any game outcome, transaction, bonus calculation, or other aspect of your vjll account, you should first contact vjll's customer support team via the 24/7 live chat function available inside your account. vjll will acknowledge your complaint and work toward resolution within a reasonable timeframe.

If you are not satisfied with vjll's resolution of a complaint, you may escalate the matter to PAGCOR, which maintains regulatory oversight of vjll's operations and provides a formal dispute resolution mechanism for players. PAGCOR's complaint procedures are available through its official regulatory channels.

vjll's determination of game outcomes based on its certified technical records shall be final and binding, subject only to findings of system malfunction that are independently verifiable through vjll's technical logs.

Amendments to These Terms

vjll reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered players via the registered mobile number or through a prominent notice on the vjll platform, with a minimum of seven (7) days' notice before the amended Terms take effect.

Your continued use of the vjll platform after the effective date of any amended Terms constitutes your acceptance of the revised agreement. If you do not agree with amended Terms, you must cease using the platform and may request account closure with refund of verified balance.

The most current version of these Terms is always available on this page at vjll.club/terms-conditions. The effective date and version are displayed at the top of this document.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

Any legal action or proceeding arising out of or in connection with these Terms shall be submitted exclusively to the jurisdiction of the competent courts of the Philippines. The parties irrevocably submit to the personal jurisdiction of such courts.

vjll's operations are subject to the regulatory authority of PAGCOR. Nothing in these Terms limits PAGCOR's jurisdiction over vjll's licensed gaming activities or its authority to investigate player complaints and regulate platform conduct.

Contact Information

For questions, complaints, or correspondence regarding these Terms and Conditions, please contact vjll Casino using the following:

• Live Chat: Available 24/7 inside your logged-in vjll account. This is the fastest channel for dispute resolution and account issues.
• Email: [email protected] (plain text — not a clickable link). Responses within 24 hours on business days.
• Platform: vjll.club — all formal correspondence should reference your registered mobile number and account username.

vjll Casino is committed to providing timely and fair responses to all player inquiries. Our support team is staffed 24 hours a day, 7 days a week, including Philippine public holidays.