This Privacy Policy explains how vjll Casino collects, uses, stores, and protects your personal data. It is issued in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and applicable PAGCOR regulatory requirements. Please read this document carefully before using the vjll platform.
vjll Casino ("vjll," "we," "us," "our") respects your right to privacy and is committed to protecting the personal data of all individuals who interact with the vjll platform. This Privacy Policy ("Policy") describes how vjll collects, uses, stores, discloses, and otherwise processes personal data in connection with your use of vjll.club and all associated services.
This Policy applies to all vjll users, including registered account holders, visitors who browse the platform without registering, and individuals who contact vjll for support or inquiries. It covers personal data processed through the vjll website, our customer support channels, and our payment processing systems.
By accessing vjll.club, creating an account, making a deposit, or otherwise using the vjll platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not use the vjll platform.
vjll Casino is the personal information controller ("PIC") responsible for the personal data collected through the vjll platform. As PIC, vjll determines the purposes and means of processing personal data and is accountable for ensuring that processing activities comply with the Data Privacy Act of 2012 and this Policy.
vjll has appointed a Data Protection Officer (DPO) as required under the DPA and NPC regulations. The DPO is responsible for overseeing vjll's data protection compliance, handling data subject requests, and serving as the point of contact for the National Privacy Commission.
For all data privacy matters, including the exercise of your data subject rights, you may contact vjll's Data Protection Officer via the contact details provided in Section 15 of this Policy.
vjll collects personal data that is necessary for the purposes described in this Policy. The categories of personal data collected vary depending on the nature of your interaction with vjll, and include:
| Category | Examples of Data Collected | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number (PhilSys, passport, LTO license, Voter's ID), nationality | Mandatory (KYC) |
| Contact Data | Philippine mobile number, email address (if provided), residential address | Mandatory |
| Account Data | Username, encrypted password, account registration date, account status, security settings | Mandatory |
| Financial Data | GCash account reference, Maya account reference, BPI/BDO/Metrobank account details, deposit and withdrawal history, wallet balance history | Mandatory |
| Transaction Data | Deposit amounts and timestamps, withdrawal requests, game wager records, sports bet history, bonus redemption records | Mandatory |
| Technical Data | IP address, device type and model, browser type and version, operating system, session duration, login timestamps | Automatic |
| Usage Data | Pages visited, games accessed, features used, navigation patterns, search queries within the platform | Automatic |
| Communication Data | Live chat transcripts, email correspondence, support ticket records, feedback submissions | As provided |
| KYC Documentation | Scanned or photographed copies of government-issued identification documents submitted for identity verification | Mandatory (pre-withdrawal) |
vjll collects personal data through the following channels:
vjll processes your personal data for the following purposes, each grounded in one or more lawful bases under the Data Privacy Act of 2012:
vjll does not sell your personal data to third parties. vjll may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
vjll retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:
Upon expiration of applicable retention periods, personal data will be securely deleted or anonymized in accordance with vjll's data disposal procedures and NPC guidelines on personal data disposal.
vjll implements organizational, technical, and physical security measures appropriate to the sensitivity of the personal data processed and the risks involved. These measures include, but are not limited to:
vjll uses cookies and similar technologies on vjll.club to enable essential platform functions, improve user experience, and support security measures. The categories of cookies used by vjll include:
You may control cookie behavior through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing or using certain features of the vjll platform. vjll does not use cookies to serve third-party advertising or to track your activity across unrelated third-party websites.
The vjll platform and all its gaming services are strictly intended for individuals aged 21 years and above, in accordance with PAGCOR's regulatory requirements for online gaming in the Philippines. vjll does not knowingly collect personal data from individuals under the age of 21.
Where vjll has reasonable grounds to believe that personal data has been collected from a person under 21 years of age — whether through registration, attempted registration, or otherwise — vjll will:
Parents and guardians are encouraged to use parental control tools on devices that may be accessible to minors, to prevent access to online gambling platforms. If you have reason to believe that a minor may have accessed vjll, please contact vjll's support team immediately via live chat.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vjll. vjll will process requests in accordance with NPC guidelines, generally within fifteen (15) business days of receipt:
Request confirmation of whether vjll processes your personal data and obtain a copy of the personal data held about you, along with information about how it is used.
Request correction of inaccurate, incomplete, or outdated personal data held by vjll. Corrections to identity data may require re-submission of KYC documentation.
Request deletion of your personal data in circumstances where continued retention is no longer justified, subject to vjll's legal retention obligations under PAGCOR and AML regulations.
Object to vjll's processing of your personal data for purposes based on legitimate interest, including direct marketing communications. You may withdraw marketing consent at any time.
Receive a structured, commonly used copy of the personal data you have provided to vjll, where technically feasible, to facilitate transfer to another service provider.
Request that vjll restrict processing of your data in specific circumstances, such as while the accuracy of your data is being contested or a processing objection is being evaluated.
To exercise any of the above rights, please submit a written request to vjll's Data Protection Officer via live chat support or the email address provided in Section 15. vjll may request proof of identity before processing rights requests to prevent unauthorized access to another individual's data. Certain rights may be limited where vjll is required by law to retain or continue processing specific data.
If you are not satisfied with vjll's handling of a data rights request, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines, the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.
vjll primarily processes personal data within the Republic of the Philippines. In limited circumstances, personal data may be transferred to or accessed from countries outside the Philippines — for example, when using game technology infrastructure hosted on international servers, or when engaging identity verification or fraud prevention service providers with international operations.
Any cross-border transfer of Filipino player data by vjll will be conducted in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations on cross-border data transfers. vjll will ensure that appropriate safeguards are in place — including contractual data protection clauses — before transferring personal data outside the Philippines, and that the recipient country or organization provides an adequate level of protection consistent with Philippine data privacy standards.
The vjll platform integrates with third-party services including payment processors (GCash, Maya, and bank partners), game technology providers, and identity verification services. These third parties process certain personal data under their own privacy policies and data protection frameworks in addition to any agreements they hold with vjll.
vjll does not include links to third-party websites for advertising or affiliate purposes. Any third-party integrations on vjll are functional components of the platform (payment gateways, game engines) and are selected on the basis of their compliance with applicable Philippine data protection and financial regulations.
vjll is not responsible for the data practices of third-party game providers, payment processors, or other external services accessed through the vjll platform. We encourage you to review the privacy policies of any third-party services you interact with directly.
vjll reviews and updates this Privacy Policy periodically to reflect changes in applicable Philippine privacy law, PAGCOR regulations, vjll's data processing activities, or industry best practices. Material changes to this Policy will be communicated to registered players via their registered Philippine mobile number or through a prominent notice on the vjll platform, with a minimum of seven (7) days' advance notice before the updated Policy takes effect.
The effective date and version of this Policy are displayed at the top of this document. Your continued use of the vjll platform after a revised Policy takes effect constitutes your acceptance of the updated terms. If you do not accept material changes to this Policy, you may request account closure with refund of your verified account balance.
The most current version of this Privacy Policy is always available at vjll.club/privacy-policy.
For any privacy-related inquiries, data subject rights requests, or concerns about vjll's handling of your personal data, please contact vjll using the following:
vjll aims to acknowledge all privacy-related requests within five (5) business days and to resolve them within fifteen (15) business days, subject to complexity.
If you believe that vjll has not adequately addressed a privacy concern, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC's complaint procedures are published on the NPC's official website. vjll will cooperate fully with any NPC investigation or audit.
Our Privacy Commitments
Privacy protection at vjll is not a compliance formality — it's a genuine commitment backed by Philippine law, PAGCOR obligations, and our own operating standards.
Every connection to vjll.club is protected by 256-bit TLS encryption — the same standard used by BPI and BDO for online banking. Your personal and financial data travels to vjll's servers securely on every session.
vjll operates in full compliance with Republic Act No. 10173 and NPC regulations. A dedicated Data Protection Officer oversees vjll's data governance, and you can exercise your NPC-recognized data subject rights at any time.
vjll does not sell, rent, or trade your personal data to any commercial third party. Your data is used exclusively to operate your account, comply with Philippine law, and improve your vjll experience.
vjll staff access to player personal data is restricted strictly to those with a legitimate operational need. Role-based access controls and multi-factor authentication for staff protect against unauthorized internal access.
vjll retains your data only for as long as legally required or operationally necessary. Financial records are retained for 5 years per PAGCOR requirements. After retention periods expire, data is securely deleted or anonymized.
As a PAGCOR-licensed platform, vjll's data governance practices are subject to regulatory audit. This external accountability layer means our privacy commitments carry legal weight — not just good intentions.
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